Planet Fitness Customer Service Contacts, Phone Number, Reviews, And Process In Details | All You Need To Know

Last Updated on September 7, 2023 by Chase Reiner

To contact Planet Fitness customer service, call 844-880-7180. For club-specific inquiries, locate the club’s number on their website. For the reviews, Planet Fitness scores an incredible 4.2 on TrustPilot, which is impressive for any professional gym. Then, the process to join is simple: saying hello at the front desk and asking to join.

Planet Fitness Customer Service Contacts

In the kicker, we gave you a toll-free number that should help you reach the customer desk at Planet Fitness. However, there’s more than meets the eye.

To talk to Planet Fitness, you need to dial the contacts of a specific club. That’s because the entire franchise comes alive in its gym outlet. For example, if you want to call the club in Brooklyn, New York, you’ll need their number. So, how do you get it? Well, it is easier than you think.

To get the customer service contacts of the specific Planet Fitness club, follow these steps:

1. On your phone or computer (preferred), visit the official Planet Fitness website.

official Planet Fitness website

2. Then, scroll until the end of the page and click on the Customer Service button. It should be at the bottom-right side of the screen.

3. When the FAQ page opens, scroll down to the Still Need Help section and click the tiny hyperlink with the Contact us phrase.

4. Under the Contact Us page and under My Club, select your club by clicking on the box with the message Type to find your club location.

5. Then, enter the city of the state you’re currently living in to get the nearest gym. For example, if you’re in New Orleans, Louisiana, type that in. You should see the different clubs listed. Sticking to our example, you will see New Orleans (East), LA, and New Orleans (Algiers), LA.

6. Click on the club and then wait for the gym info to show. You’ll get the address, and the last line will include the phone number. With our example, clicking on New Orleans (East), LA, will show the following:

As you can infer, the customer service number is right below the Member Survey button.

But what if you don’t want to call but still want to reach out? Well, you can reach the PFHW Member Service team using the form that appears. Going this way may take longer, but Planet Fitness will respond as soon as possible.

7. Below the contact details, you will see an online form. Fill all the parts accordingly, and use this explanation as a guide:

First Name

Last Name


Phone (yours, because they may call you back)

Zip Code

Are you a current member?

What can we help you with? In our case, you’ll choose online account registration or How to Join since you’re signing up. But, there are other options, and you’ll see them when you drop the menu down.

Questions/Comments – here, add your concerns in a few words.

8. To finish, click Submit Inquiry and wait for feedback.

Planet Fitness Phone Number

As we’ve noted, you can get the specific club phone numbers when you search online using the location. But, we’ll repeat the toll-free number here, and it is 844-880-7180.

Once you have the number, remember to call within business hours. Most customer hotlines will be open Monday through Friday between 9 AM and 6 PM, but you can call any time.

Now, here are details on the call dynamics:

1. Will a real person pick the phone? Yes. So, no automated voice will engage you and waste your time.

2. The number you contact will go to corporate.

3. The call center operates round the clock, which is 24/7.

4. You’d have to wait for two people before Planet Fitness customer care answers you.

5. The quality of the communication sits at 89%, meaning that your chances of getting help are high.

Tips For Calling Planet Fitness

1. Ensure you describe your issue well.

2. Since reaching out to them may seem complicated, consider using other solutions like the online form.

3. You can engage other gym members and inquire about their calling experiences. That way, you will know how best to approach this contacting issue.

Planet Fitness Reviews (How Members Have Received It And What They Think About The Service)

As mentioned, Planet Fitness scores a fantastic 4.2 on TrustPilot. If you must know, TrustPilot is one of the top-ranked review pages. It collects the best opinions from many places, so trust that its content is reliable.

Before looking at what people say, see these numbers:

Planet Fitness Reviews

And here are what the membership says, first positive and then the critical comments:

Positive Planet Fitness Reviews

1. It is a great place, and anyone will be glad to join

2. There are plenty of machines, and the area is always clean.

3. The prices are a great bargain for anyone looking to improve their fitness and well-being.

4. The PF staff are friendly, and you won’t need to wait for machines to be free.

5. In addition, the staff is pretty helpful, and they will see you through any trouble. For example, if you’re signing up, the employees will help you and confirm your membership.

Critical Planet Fitness Reviews

1. The gym is lovely, but the ACs sometimes don’t work well. The temperatures there stay up during humid days.

2. The staff doesn’t reprimand people who don’t wear masks. However, Planet Fitness is working on abiding by the requirement in place with their local mandates and guidelines.

3. Sometimes, they play annoying music. But, you can always bring your headphones and enjoy your personal jams.

4. Some of the equipment may be small for people who have tall frames.

Planet Fitness Detailed Process (How To Join And Become A Member)

If you want PF to take your fitness to the next level, signing up would be a great thing to do. To do that, follow these steps:

1. If you are doing it online, visit the Planet Fitness website.

2. On the home page, click on the Join Us yellow button in the top-right corner. A page will show the main steps: Your Club, Your Plan, About You, Payment, and Confirmation.

3. The first step is to find a gym near you. Planet Fitness makes it easy by providing a map. Use it to zoom in on your state and choose a club nearest to you.

4. On the page that shows, click the Go to Club Page. Remember that when you sign up for PF membership, it all works through a specific gym.

On the club page, you will get the club info. The address, contact details, and club hours will be shown as in the screengrab below:

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Make sure you spend more time on this page because it gives you an overview of what the club works. Scroll to see the membership types and the much they will cost you. That way, you’ll be ready to proceed to the other pages.

6. Scroll down and then click on the Join This Club button. That will open the Plans and Pricing page.

7. Study each plan, PF Black Card and Classic, and know which one fits you. Then, click on Select.

8. On the Personal Info page, tell PF a little about yourself. You’ll fill in the usual details: name, date of birth, gender, address, and state.

9. When you’re done, proceed to the payment page. You will see that PF will charge you a fee immediately to get your membership started. Enter your credit card information, account number, and routing number too.

However, before you complete the process, click to see and read the membership contract. It summarizes your agreement with Planet Fitness and spells out the terms and conditions.

10. Finally, click on Proceed to Confirmation, where you will finish the entire process. It shouldn’t be long before you get an email confirmation in your inbox.


For the best customer service, get the contacts of any Planet Fitness club using the steps we have shown you. All the magic is on their website, so spend more time there than anywhere else.

In the review section, the gym scores high. Apart from a few AC-related conditions, Planet Fitness remains one of the most sought-after gyms in the US and Canada. So, expect them to serve you right and for you to get the best value for the price.

Since you now know the online registration process, complete it on your own time. But, if it seems challenging, we suggest that you show up in person at the nearest club. With that first visit, the staff at Planet Fitness will help you sign up.

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