Is Newchic a Scam? And What Are Some Alternatives?

Last Updated on January 8, 2024 by Chase Reiner

Newchic is not universally considered a scam, but it has received mixed reviews regarding product quality and customer service. Alternatives include reputable online fashion retailers like ASOS, Zara, and H&M, which offer a more established track record for quality and customer satisfaction.

The Key Takeaways

  • The Newchic clothing website sells trendy clothes at affordable prices, and the company is headquartered in Shenzhen China.
  • You can shop at Newchic using US dollars (USD), Hong Kong dollars (HKD), Euros (EUR), Australian dollars (AUD), British pounds sterling (£), or Canadian dollars (CAD).
  • The Newchic clothing store sells women’s, men’s, and children’s clothing, shoes, accessories, and beauty products.
  • The methods used for payment in Newchic include PayPal, Credit Cards, and Debit Cards. You can also pay with Western Union.
  • You can get a full refund from Newchic within 30 days after purchase if it doesn’t satisfy you, and Newchic covers the shipment cost.
  • The Newchic clothing store offers a 100% satisfaction guarantee, and suppose the order arrives damaged, they will replace the item.

Overview of Newchic

Company NameNewchic
Key PeopleUnknown/ Undisclosed
IndustryE-commerce, Retail
ProductsClothing, fashion accessories, beauty products, home and garden items, and more.
ServicesOnline retailing of various products – Men’s and women’s fashion, shoes, bags, accessories, jewelry, beauty products, home & garden items, etc.
HeadquartersFutian District, Shenzhen City, Guangdong Province, China
Areas ServedGlobally
Business ModelBusiness-to-Consumer (B2C)
Customer SupportProvides services through live chat, email and through their customer service hotline

Is Newchic safe and legit?

When it comes to online shopping, one of the top concerns for many consumers is the safety and legitimacy of the website they are purchasing from. With numerous online stores popping up every day, it’s crucial to do your research before making a purchase. If you’re wondering whether Newchic is a safe and legitimate option, we’ve got you covered. Let’s take a closer look at this popular online retailer and determine if it’s worth your time and money.

  1. Company Background

Newchic was launched in 2015 and has since become a well-known global online fashion retailer. The company aims to provide trendy and affordable fashion items to customers worldwide. With a wide range of products, including clothing, footwear, accessories, home decor, and beauty products, Newchic caters to a diverse customer base.

  1. Secure Payment Options

One of the primary factors to consider when determining the safety of an online store is its payment options. Newchic offers various secure payment methods, including credit card payments through Visa, Mastercard, American Express, and PayPal. These reputable payment gateways provide an additional layer of protection as they allow for disputes and refunds if any issues arise.

  1. Customer Reviews

Checking customer reviews is an excellent way to gauge the legitimacy of a website. While Newchic has mixed reviews, it’s important to note that many negative reviews relate to issues such as shipping delays or sizing discrepancies – common challenges faced by online fashion retailers. However, Newchic has a dedicated customer service team that actively responds to complaints and resolves issues promptly.

  1. Website Security

Newchic values the security and privacy of its customers. The website employs Secure Sockets Layer (SSL) encryption technology to safeguard personal information and ensure secure transactions. You can easily identify the SSL certificate by looking for a padlock icon in the website’s URL, indicating that your data is protected.

  1. Return and Refund Policy

Newchic has a detailed return and refund policy, which encourages customers to reach out within 14 days of receiving their items if they encounter any problems. The company offers refunds or replacements for damaged or defective products and also provides a return address for customers to send back unwanted items.

  1. Shipping and Delivery

Newchic offers worldwide shipping, with dedicated warehouses in various countries to ensure faster and more reliable delivery. While some customers may experience delays, especially during peak seasons or due to unforeseen circumstances, overall, Newchic strives to deliver its products within the estimated time frame.

In conclusion, Newchic is generally considered a safe and legitimate online retailer. While negative customer reviews do exist, it’s essential to consider the overall shopping experience. By utilizing secure payment methods, prioritizing website security, addressing customer concerns promptly, and offering a comprehensive return and refund policy, Newchic demonstrates its commitment to customer satisfaction. However, like with any online purchase, exercising caution while shopping and conducting thorough research is always advisable.

Background of Newchic Clothing Website

Newchic sells clothes, shoes, and accessories for both men and women. The company was founded in 2015 by two makeup artists Anita Jolles and Liselotte van Saarloos. Newchic is headquartered in Shenzhen, China.

Newchic has over 200 employees and has raised $30 million in funding. In 2016, the company launched Newchic Global with offices in Miami, Florida, and Istanbul, Turkey. As of 2017, it claimed to have shipped goods to more than 190 countries and regions worldwide from its headquarters in Shenzhen, China.

Customers can shop on the website using the following currencies: US dollars (USD), Hong Kong dollars (HKD), Euros (EUR), Australian dollars (AUD), British pounds sterling (£), or Canadian dollars (CAD).

Prices are listed before taxes/shipping charges are added at checkout. Newchic offers free shipping worldwide for orders of $75 or more plus tracking information so customers can know when their items will arrive at their doorsteps.

What Items Does Newchic Sell?

Newchic is an online store that sells women’s, men’s, and children’s clothing, shoes, accessories, and beauty products. You can find items such as

  • Dresses, tops, bottoms, outerwear, swimwear, and lingerie.
  • Newchic also has a plus-size section for women.
  • Regarding shoes, they sell flats, heels, sneakers, and boots.
  • As for accessories, you’ll find sunglasses, bags, jewelry, and belts.
  • Lastly, they sell skincare products, makeup, and hair care items.

How to Place Your Order on Newchic

Here is how to place your order on Newchic:

  • Click on the image to be taken to the product page.
  • Select your size, color, and quantity on the product page.
  • Click ‘Add to Bag.’ A pop-up will appear, prompting you to continue shopping or go to your bag.
  • Click ‘Go To Your Bag,’ and you will be redirected to a page where you can review your order and either continue shopping or proceed to checkout.
  • If everything looks good, click on ‘Proceed To Checkout’ and fill out your shipping information.
  • The subsequent page requests your payment information. Once you enter that, click on ‘Place Your Order,’ and your purchase will be complete.

Payment Methods Used at Newchic

Newchic offers different payment methods: PayPal, Credit Card, and Debit Card. You can also pay with Western Union.

If you are unsatisfied with your purchase for any reason, you have the option to return the order within 30 days of purchase. If you need to exchange an item or get a refund, Newchic will cover the shipping costs of the new shipment and any customs duties incurred on the return shipment.

How Long Does Shipping Take?

One of the biggest complaints against Newchic is their shipping time. It can take upwards of two months to receive your order, which is a long time to wait when you’re excited about new clothes. Additionally, there have been reports of orders never arriving.

Newchic is probably not the right website for you if you need your clothes sooner rather than later. However, if you don’t mind waiting a while and are willing to take the risk, go ahead and place an order. Just keep track of it so you can follow up if it doesn’t arrive on time.

Newchic offers no customer service number or email address, but they do offer FAQs and live chat as forms of contact.

Return and Refund Policies at Newchic

According to the Newchic return policy, you have 14 days to return an item from the date you received it. You must contact customer service to return an item and obtain a return authorization. Once you have return authorization, you can send the item back.

If the item is returned within the 14-day time frame and is in its original condition, you will receive a full refund. If the item is tampered with or outside the 14-day time frame, you will receive a partial refund.

The Newchic refund policy is similar to their return policy; however, there are a few key differences. First, you have to request a refund within 30 days from the date of purchase. Second, if you want to make a return, you must follow their procedures for returns as listed on the website. Third, items not in their original condition will not be eligible for refunds.

Newchic does offer a 100% satisfaction guarantee on all orders with no questions asked, but there are some catches. If your order arrives damaged or if the postal service has lost your order, they’ll either replace it at no charge or provide a full refund respectively.

However, this only applies when these problems occur before receiving your package, so if something arrives damaged after opening your package, they won’t help you out any further than issuing online store credit for use on future purchases.

How to Get Your Money Back After Newchic Returns

Whether you’re a first-time shopper or a seasoned veteran, the process of returning an item can be confusing. Here’s a quick guide to assist you with how to get your money back after Newchic returns

  • Log into your account first, and find the order you want to return.
  • Click on the Return button next to the item. You’ll be redirected to a new page. On this page, you will give the reason for your return and whether you want a refund or store credit.
  • Once you’ve given the reasons, click on the Submit button.
  • Next, you’ll be notified if the return has been accepted and be shown the steps required to complete it.

There is no cost to ship items back as long as they are in original condition with tags still attached. If your package is short of these criteria, there may be shipping costs involved, which will vary regarding the country the package is being sent from and what service is selected by Newchic to ensure it gets returned safely.

If everything goes smoothly with your request for a return, then Newchic will send you an email confirming receipt of your package. You should receive confirmation about the status of your return within three business days after the day you mailed it.

What If I Want My Money Back Now? You can ask for a full refund within 30 days after purchase if you don’t like what you bought and don’t want to wait until the end of this timeframe to request a return online. To do so, don’t hesitate to contact the customer service team through chat or email.

Alternative Sites That are Similar to Newchic

There are several alternative sites that are similar to Newchic with similar styles and prices.

  • Shein is one such site that has comparable prices and styles of clothing.
  • Another is Zaful, which offers a variety of trendy items at reasonable prices.
  • If you’re looking for something more high-end, ModCloth might be a better option.
  •  However, if you want to stay on the cheaper side, Romwe and Rosegal are good alternatives that offer stylish clothing at low prices.

Final Word on ‘Is Newchic a Scam?’

So, is Newchic a scam? While there could be some concerns about the quality of clothing and customer service, we can say that Newchic is not a scam. You can find good quality clothes on the website if you take the time to look. However, if you’re looking for alternatives, there are plenty of other websites out there that offer similar products. Do diligent research and shop around to find the best deal for you.

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